While our Digital Outreach Workers service was launched in 2023, 2024 marked the first full year of this listening and referral service for connected youth aged 14 to 25. We have clearly seen that the service is meeting a real need, and that our efforts are making a meaningful difference.

Here is the 2024 summary in numbers:

2,007 interventions

3,500 hours of online presence

Our interventions address a wide range of critical issues:

  • Psychological distress: 293 cases
  • Loneliness and isolation: 295 cases
  • Interpersonal relationships: 201 cases
  • Discrimination or racism: 141 cases
  • Mental health: 207 cases
  • Physical health: 107 casesSanté physique : 107 cas
  • Parental relationship difficulties: 110 cases
  • Work or school-related issues: 54 cases
  • Abuse, violence, or assault: 143 cases
  • Suicidal concerns: 185 cases
  • Addictions, including cyberaddiction: 129 cases
  • Sexual health: 48 cases
  • Precarity or poverty: 94 cases

280 participations in group discussions aimed at breaking isolation and fostering a sense of belonging within a community

Client Profile:
68% male
14% female
18% non-binary

Geographic Distribution:

46% from the Montréal region
42% outside Montréal
12% unknown origin

Observations:

A notable trend in these figures is the prevalence of issues related to psychological distress and social isolation. Psychological distress (293 cases) and loneliness or isolation (295 cases) together account for nearly 30% of all interventions.
These data highlight the growing importance of supporting young people who feel alone or are experiencing psychological suffering, particularly in a digital context where isolation can persist despite constant connectivity.

In addition, male clients represent the majority of help requests (68%), indicating a specific need for tailored strategies to reach and support this population.

Finally, the significant number of interventions related to serious issues, such as suicidal concerns (185 cases) and abuse or violence (143 cases), underscores the urgency of continuing to provide accessible resources and immediate support. This highlights a growing need for preventive solutions, while also reinforcing our direct interventions with young people.

How to Support the Foundation?

Every action counts!